Frequently Asked Questions

What is Nightline?

Nightline is a confidential listening service run by students, for
students. We’re open on weekends from 8:00 pm – 8:00 am.

Can anyone contact Nightline?

As long as you are a current UEA student, you can contact Nightline. Nightline is here to listen to whatever you want to talk about. We can help with anything from being there for you: whether it’s something as major as bereavement, or if you just need a good old rant about someone that’s been getting under your skin!

Nightline is a listening service run by student volunteers, who are not professionally trained to give advice. As such, we do not give out advice in any shape or form, but instead we provide a judgement-free safe space to help you to work through any issues that you may have. We feel this helps our contacts work out how best to proceed.

Nightline is open on weekends from 8:00 pm – 8:00 am, subject to volunteer availability (which essentially means if not enough volunteers sign up to a shift, we will have to close). Click here for more information.

You can usually contact Nightline in a number of ways: by Phone, Text, E-mail or Skype!

Confidentiality is one of the main values of Nightline. As a confidential listening service, we promise that nobody else will know that you have contacted us, we won’t attempt to trace your call, and we won’t attempt to get in contact with you again. However, there are some very rare situations wherein you or somebody else may be in imminent danger where we are legally obliged to break confidentiality – however, this does not cover most crimes that you may tell us about. For more information, click here or email committee.

We will not pass your details onto anyone, unless of course you ask us to (this is subject to us meeting our legal obligations, such as reporting acts of terrorism). We do keep a very brief log of calls, but this does not contain any details that can identify you, and this is never shared with anyone outside the organisation. The only exception to this are a few aggregated statistics (for example the percentage of callers who called for contraception), which are passed onto a few people in UEA in the strictest of confidence. See our policies page for more information.

Weren’t you open seven days a week?

Yes! Older students may remember that we were open seven days a week. However, due to low volunteer numbers, we are now only open on the weekend. If you are interested in helping us open more days a week so we can be there for the student body, click here.

As long as you’re a current UEA student, then yes, we’d love to have you on board! For more questions regarding volunteering with Nightline, click here. Unfortunately, we cannot accept volunteers from NUA.

Will you be opening drop-ins again?

We would love to open drop-ins again! We are waiting until we have more volunteers and can open more nights in a week until we reopen this service. We will also need to train all of our volunteers to be able to take a drop-in contact once appropriate. Although this may take a while, we aim to have this service open again within the academic year, so stay tuned for service updates…