Reopening Information

From September, we will be re-opening most of our normal services.

  • 7 nights a week, 20:00-08:00 every night during term time
  • Check social media for available services each night
  • We are not currently taking drop-ins, nor distributing condoms or pregnancy tests.

We expect that this service may still be subject to some occasional closures owing to volunteer availability. We may also need to close or change the nature of our service if the Covid-19 situation in the UK changes. For now, however, we are happy to be back and warmly invite anyone needing someone to listen to get in touch with us when we are open.

Whatever you’re going through, no problem is too big or too small. We’ll never advise, judge you or try to direct you to an outcome we think best. We’ll respect your anonymity and keep everything you say confidential within the Nightline service.

If you need to talk to someone during the hours we are closed, or would like any of the other services offered by Norwich Nightline, please consider using the services listed below.

Shout UK

Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Shout is powered by a team of volunteers, who are at the heart of the service. They take people from crisis to calm every single day.

Click here to find out more information about Shout.


SANEline is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers.

Their helpline volunteers are empathic and non-judgemental, providing a space and time for you to talk about your mental health, or the mental health of someone close to you.

Click here to find out more information about SANEline.

Terrence Higgins Trust

The Terrence Higgins Trust are the UK’s leading HIV and sexual health charity. They support people living with HIV and amplify their voices, and help the people using their services to achieve good sexual health.

They also provide free condoms by post to people who live in Norfolk. To order condoms you must be either:

  • A young person (aged 16 to 24), or
  • A man who has sex with men, trans or non-binary, a sex worker, black African or black minority ethnicity (if you’re aged 25 and over).

Click here to find out more information.


Samaritans are here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.

The service is not only for the moment of crisis, they’re taking action to prevent the crisis. They offer listening and support to people and communities in times of need.

Click here to find out more information about Samaritans.

Please follow our social media for updates and information about our closure during this time.