Our Policies

We have a comprehensive set of policies covering how we manage our service. Below are the details of two important policies that cover the way we respect your information and the way we manage calls around suicide.

If you would like to know more about our policies then please contact our Policy Officer at [email protected].

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Confidentiality Policy

We are a confidential and anonymous organisation. This means we do not share the details of our callers or our volunteers outside of our service. We will not ask you to share any personal details, attempt to identify you or approach you outside of the calls you make. However, we may need to make an exception to this if you reveal details of a crime or tell us someone is in danger including you.

For full details see here.

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Suicide Policy

We may be contacted by people who we believe is presenting a genuine intention to take their own life. If this happens during a drop-in, we will contact Security on campus and may contact emergency services. If you have called us or contacted us through messaging services, we will offer to contact the emergency services on your behalf. We may need to break confidentiality if we feel it is necessary.

For full details see here.