Frequently Asked Questions

What is Nightline?

Nightline is a confidential listening service run by students, for students. We’re open every night, 8pm-8am during term time.

Can anyone contact Nightline?

As long as you are a current UEA or NUA student, you can contact Nightline. Nightline is here to listen to whatever you want to talk about. We can help with anything from being there for you when you’ve lost a loved one through to help with finding a number for a restaurant to impress your friends, or giving you free contraception. Or if you simply need a late-night chat, biscuits and some coffee, get in touch with us!

Can you give me advice?

Nightline is a listening service. As such, we do not give out advice, but help you work through any issues you may have, so that you may work out how best to proceed.

When is Nightline open?

Nightline is open 8pm-8am, every night during term time.

How can I contact Nightline?

You can contact Nightline in a number of ways: By Phone, Text, IM, Email, Skype, or you can drop in and see us! See the homepage for details.

Is Nightline Confidential?

Confidentiality is one of the main underpinning values of Nightline. No-one else will know that you have contacted us, we won’t attempt to trace your call, and, unless you ask us too, we won’t attempt to get in contact with you again. However, there some very rare situations (such as if you reported an act of terrorism to us!) where we are legally obliged to break confidentiality – however this does not cover most crimes. For more information, click here.

Do you pass my details onto anyone?

We will not pass your details onto anyone, unless of course you ask us too (this is subject to us meeting our legal obligations, such as reporting acts of terrorism). We do keep a very brief log of calls, but these do not contain any details that we can identify you by, and are never shared with anyone outside the organisation. The only exception to this are a few aggregated statistics (for example the percentage of callers who called for contraception), which are passed onto a few people in UEA in the strictest of confidence. See our policies page for more information.

Do you provide emergency contraception?

Unfortunately, Nightline cannot give out emergency contraception. However, we can provide details of where you can go to get emergency contraception.

Who can become a Nightliner?

Any current UEA student can become a Nightliner – for more information click here. Unfortunately, we cannot accept volunteers from NUA.

Where exactly are you?

Our current office is located around the back of the Student Support Centre, which can be found between near Union House and the library. The entrance is above the launderette.

© Copyright - Norwich Nightline 2018