Frequently Asked Questions

What is Nightline?


Nightline is a confidential listening service run by students, for
students. We’re open every night during term time, excluding Sundays, from 8:00 pm – 8:00 am.
Can anyone contact Nightline?


As long as you are a current UEA student, you can contact Nightline. Nightline is here to listen to whatever you want to talk about. We can help with anything from being there for you when you’ve lost a loved one, to listening to you have a good old rant about something that’s been getting under your skin.

Can you give me advice?


Nightline is a listening service. As such, we do not give out advice in any shape or form, but instead we help you to work through any issues that you may have so that you may work out how best to proceed.

When is Nightline open?


Nightline is open every night from 8:00 pm – 8:00 am during term time, excluding Sundays. Click here for more information.

How can I contact Nightline?


You can usually contact Nightline in a number of ways: By Phone, Text, IM, Email, Skype, or you can drop in and see us! Unfortunately, due to COVID-19 our drop-in services are closed until further notice. See the sidebar for details on our current available services or click here to learn more.

Is Nightline Confidential?


Confidentiality is one of the main underpinning values of Nightline. No-one else will know that you have contacted us, we won’t attempt to trace your call, and we won’t attempt to get in contact with you again. However, there are some very rare situations (such as if you reported an act of terrorism to us) where we are legally obliged to break confidentiality – however, this does not cover most crimes. For more information, click here.

Do you pass my details onto anyone?


We will not pass your details onto anyone, unless of course you ask us to (this is subject to us meeting our legal obligations, such as reporting acts of terrorism). We do keep a very brief log of calls, but this does not contain any details that can identify you, and this is never shared with anyone outside the organisation. The only exception to this are a few aggregated statistics (for example the percentage of callers who called for contraception), which are passed onto a few people in UEA in the strictest of confidence. See our policies page for more information.

Do you provide emergency contraception?


Unfortunately, Nightline cannot give out emergency contraception. However, we can provide details of where you can go to get emergency contraception.

Who can become a Nightliner?


Any current UEA student can become a Nightliner – for more information click here. Unfortunately, we cannot accept volunteers from NUA.

Where exactly are you?


Our current office is located at UEA Nelson Court Flat 11, which is found behind Broadview Lodge.