Frequently Asked Questions

What is Nightline?

Can anyone contact Nightline?

As long as you are a current UEA student, you can contact Nightline. Nightline is here to listen to whatever you want to talk about. We can help with anything from being there for you when you’ve lost a loved one, to listening to you have a good old rant about something that’s been getting under your skin.

Nightline is a listening service run by student volunteers. As such, we do not give out advice in any shape or form, but instead we provide a judgement-free safe space to help you to work through any issues that you may have. We feel this helps our contacts work out how best to proceed.

Nightline is open on Tuesdays, Thursdays and Sundays from 8:00 pm – 8:00 am. Click here for more information.

You can usually contact Nightline in a number of ways: by Phone, Text, E-mail or Skype. Please note that our IM service is currently unavailable, but we expect it to be running again very soon; check our social media for more updates. 

Confidentiality is one of the main underpinning values of Nightline. No one else will know that you have contacted us, we won’t attempt to trace your call, and we won’t attempt to get in contact with you again. However, there are some very rare situations (such as if you reported an act of terrorism to us) where we are legally obliged to break confidentiality – however, this does not cover most crimes. For more information, click here.

We will not pass your details onto anyone, unless of course you ask us to (this is subject to us meeting our legal obligations, such as reporting acts of terrorism). We do keep a very brief log of calls, but this does not contain any details that can identify you, and this is never shared with anyone outside the organisation. The only exception to this are a few aggregated statistics (for example the percentage of callers who called for contraception), which are passed onto a few people in UEA in the strictest of confidence. See our policies page for more information.

Weren’t you open seven days a week?

Yes! Older students may remember that we were open seven days a week. However, due to low volunteer numbers, we are now only open three days a week. If you are interested in helping us open more days a week so we can be there for the student body, click here.

As long as you’re a current UEA student, then yes, we’d love to have you on board! For more information click here. Unfortunately, we cannot accept volunteers from NUA.

Will you be opening drop-ins again?

We would love to open drop-ins again! We are waiting until we have more volunteers and can open more nights in a week until we reopen this service. Stay tuned for service updates…