Frequently Asked Questions

What is Nightline?

Nightline is a confidential listening service run by students, for
students. We’re open every night, 8:00pm-8:00am Monday, Tuesday, Wednesday, Friday, Saturday, and 7:30pm-11:30pm on Thursday and Sunday during term time.
Can anyone contact Nightline?

As long as you are a current UEA or NUA student, you can contact Nightline. Nightline is here to listen to whatever you want to talk about. We can help with anything from being there for you when you’ve lost a loved one, to giving you free contraception at our drop in location. Or if you simply need a late-night chat, biscuits and some coffee, get in touch with us!

Can you give me advice?

Nightline is a listening service. As such, we do not give out advice, but instead we help you to work through any issues that you may have so that you may work out how best to proceed.

When is Nightline open?

Nightline is open every night during term time, 8:00pm-8:00am Monday, Tuesday, Wednesday, Friday, Saturday, and 7:30pm-11:30pm on Thursday and Sunday during term time. Click here for more information.

How can I contact Nightline?

You can usually contact Nightline in a number of ways: By Phone, Text, IM, Email, Skype, or you can drop in and see us! Unfortunately, due to COVID-19 we are now open on a limited basis. See the sidebar for details on our current available services or click here to learn more.

Is Nightline Confidential?

Confidentiality is one of the main underpinning values of Nightline. No-one else will know that you have contacted us, we won’t attempt to trace your call, and we won’t attempt to get in contact with you again. However, there are some very rare situations (such as if you reported an act of terrorism to us) where we are legally obliged to break confidentiality – however, this does not cover most crimes. For more information, click here.

Please be aware that our volunteers are currently volunteering from home due to the national lockdown. Your anonymity is of the upmost importance to us, so please be reassured that our service remains completely confidential.

Do you pass my details onto anyone?

We will not pass your details onto anyone, unless of course you ask us to (this is subject to us meeting our legal obligations, such as reporting acts of terrorism). We do keep a very brief log of calls, but this does not contain any details that can identify you, and this is never shared with anyone outside the organisation. The only exception to this are a few aggregated statistics (for example the percentage of callers who called for contraception), which are passed onto a few people in UEA in the strictest of confidence. See our policies page for more information.

Do you provide emergency contraception?

Unfortunately, Nightline cannot give out emergency contraception. However, we can provide details of where you can go to get emergency contraception.

Who can become a Nightliner?

Any current UEA student can become a Nightliner – for more information click here. Unfortunately, we cannot accept volunteers from NUA.

Where exactly are you?

Our current office is located at UEA Nelson Court Flat 11, which is found behind Broadview Lodge.